When founders Frank and Joe Valinho realized the stresses
facing millions of Americans in tax debt, they decided their company, Tax
Defense Network, needed unique values to address their clients' needs. As a
result, they implemented the philosophy of “FIRE” and “ICE”. “FIRE” prioritizes
keeping clients Fully Informed while providing them with Realistic
Expectations, and “ICE” indicates the importance of always providing an Ideal
Client Experience. The employees’ dedication to focusing on these values is the
source of its success, and is how TDN manages to put its clients at ease while
giving them real solutions to their problems.
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